Subject: Re: Return Issue - 9762316150
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>
Cc: con loc <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 14:07:14 -0700 (MST)

Hi Deepak, 

Thank you for your prompt reply and sharing the details with us. 

No problem. We will ask the team to have this processed manually since we have a confirmation from you now that we have already received this at WH physically. 

Thank you for your help. 

Regards, 
Apoorv 

From: "deepak damodaran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Wednesday, January 15, 2020 2:27:54 AM 
Subject: RE: Return Issue - 9762316150 

Hi Apoorv, 

Regarding the Tracking ID 43596591076 we have received the order No 9762316150 and the item ID 161924953 as per the RMA created , But there is technical issue we re facing to process the returns. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, January 13, 2020 7:45 AM 
To: Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Return Issue - 9762316150 

External email sender, please take precaution. 

Hi John/Indunil, 

With reference to the order number: 9762316150 

AWB: 43596591076 

Please confirm if we have received the following item under above mentioned AWB: 
161924953 - - Textured Bomber Jacket with Long Sleeves 

As per AWB we have already received this at the WH. If so, please process it under RMA: 42701178. Case is pending for long. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 9:22:46 AM 
Subject: late refund /// 9762316150 

Hi Team, 

Ticket number: 393650 

Problem Statement: Refund Not Processed 

Order Date : Nov 26, 2019 

Order ID: 9762316150 

RMA : 42701178 

Return Tracking ID: 43596591076 

Assistance Required: Need urgent process 

Issue Description: Customer raised a return request for 1 item and the item has been returned to warehouse on 25 Dec, 2019. But the refund is still not processed. 

The returned item is: 161924953 - - Textured Bomber Jacket with Long Sleeves 

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help! 

Regards, 

Shivani 

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