Subject: RE: Return Issue - 9762316150
From: Deepak Damodaran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 20:57:54 +0000

Hi Apoorv,

Regarding the Tracking ID 43596591076 we have received the order No 9762316150 and the item ID 161924953 as per the RMA created , But there is technical issue we re facing to process the returns.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 7:45 AM
To: Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Return Issue - 9762316150

External email sender, please take precaution.
Hi John/Indunil,

With reference to the order number: 9762316150
AWB: 43596591076

Please confirm if we have received the following item under above mentioned AWB:
161924953 - - Textured Bomber Jacket with Long Sleeves

As per AWB we have already received this at the WH. If so, please process it under RMA: 42701178. Case is pending for long.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 9:22:46 AM
Subject: late refund /// 9762316150

Hi Team,

Ticket number: 393650
Problem Statement: Refund Not Processed
Order Date : Nov 26, 2019
Order ID: 9762316150
RMA : 42701178
Return Tracking ID: 43596591076
Assistance Required: Need urgent process

Issue Description: Customer raised a return request for 1 item and the item has been returned to warehouse on 25 Dec, 2019. But the refund is still not processed.

The returned item is: 161924953 - - Textured Bomber Jacket with Long Sleeves

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response.

Kindly check and update as customer is waiting for her refund.

Thank you for your help!

Regards,
Shivani

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