Subject: Re: Click and collect delay /// 6453899939
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 11:58:57 -0700 (MST)

Hi Team, 

Kindly update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Inayat Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:28:10 PM 
Subject: Re: Click and collect delay /// 6453899939 

Seeta- Do we have any update on the request raised by Shivani. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 12:06:35 
Subject: Re: Click and collect delay /// 6453899939 

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 11 January, 2020 09:46:49 
Subject: Click and collect delay /// 6453899939 

Hi Team, 

Any update on this case. 

From: "Centrepoint" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Thangarajan Kulandavel" <[email-masked]>, "Manager.Salaammall" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "K Nayan" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, [email-masked], [email-masked], "ramesh gottimukkala" <[email-masked]>, "alexander gomes" <[email-masked]>, "saad alonaizi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "naseem ahmad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "mohammad quamar" <[email-masked]>, "mohmoud elsayed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "sagaya kumar" <[email-masked]>, "afzal syed" <[email-masked]>, "sagar nepa" <[email-masked]>, "abu talla" <[email-masked]>, "jed conlocops2" <[email-masked]>, "centrepoint salammall" <[email-masked]>, [email-masked], "cpj wh" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 13:17:11 
Subject: Fwd: [#307970] - Click & Collect 

Hi Jessie, 

In below case still we have not received any update from the warehouse. We request you to help us in this case as customer is constantly chasing us for her refund. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

On Thu, 2 Jan at 1:25 PM , Centrepoint <[email-masked]> wrote: 
[ mailto:[email-masked] | @Ksaconloc Returns ] 
To add on the below, the 2 nd parcel under tracking ID S000281172974 has been returned to us as of December 31. 
Get this refunded processed asap – the customer has been chasing since November 25. 

BQ_BEGIN

From: Jessie Caparas 
Sent: Thursday, January 2, 2020 1:18 PM 
To: Thangarajan Kulandavel <[email-masked]>; Manager.Salaammall <[email-masked]>; Centrepoint <[email-masked]>; Vinod Sharma <[email-masked]>; K Nayan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Saad Alonaizi <[email-masked]>; [email-masked]; [email-masked]; Naseem Ahmad <[email-masked]>; [email-masked]; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; [email-masked]; Sagaya Suresh Kumar <[email-masked]>; afzal syed <[email-masked]>; SagarNepal <[email-masked]>; Md Abu Talla <[email-masked]>; Jed Conlocops2 <[email-masked]>; Cp Salammall <[email-masked]>; [email-masked]; Elvis V. Garcia <[email-masked]> 
Subject: RE: [#307970] - Click & Collect 
Importance: High 
Hi Thangarajan, 
How come the second parcel is with SHIPA? 
This is supposed to be a click and collect order. 
Please clarify. 
From: Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 29, 2019 8:55 AM 
To: Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#307970] - Click & Collect 
Thanks & Regards 
Thangarajan 

From: Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 28, 2019 3:29:01 PM 
To: Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#307970] - Click & Collect 
Dear Thangaraj, 
FYI.. 
The below mentioned order number has two shipments. 
Order Date : Nov 25, 2019 
Order ID: 6453899939 
1 st Shipment from the store and already delivered to the customer. Our side everything is cleared. 
2 nd Shipment is yet to be delivered to customer and CNC team should check with warehouse for SHIPA delivery. 

DISPATCH_DATE 
	
COURIER_PARTNER 
	
AWB_NO 
	
DELIVERY_STORE_CODE 
	
PALLET_ID 
	
SCAN_TO_LOAD_USER_ID 
	
SCAN_TO_LOAD_DATE 
	
SCAN_TO_LOAD_TIME 
	
HANDOVER_STATUS 
	
ORDER_LINE_STATUS 

27-Nov-19 
	
CNC 
	
645389993923999000 
	
21147 
	
JEPLT0003707 
	
110301 
	
27-Nov-19 
	
11:09:11 
	
READY 
	
SHIPPED 

28-Nov-19 
	
SHIPA 
	
S000281172974 
	
21147 
	
JEPLT0003599 
	
110301 
	
28-Nov-19 
	
7:45:11 
	
READY 
	
SHIPPED 
PS : Please see the attached emails for your reference. 
B est Regards, 
Thoraya Alahmari 
Assistant Store Manager 
Mobil No-+966 550434609 
Cp Salaam Mall 
Store code-21147 
From: Thangarajan Kulandavel 
Sent: Saturday, December 28, 2019 8:47 AM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#307970] - Click & Collect 
Dear Siraj, 
Please check this issue and clear ASAP 
If you need help please let me know immediately 
Thanks & Regards 
Thangarajan 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 27, 2019 11:19:58 AM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#307970] - Click & Collect 
External email sender, please take precaution. 
Hi Team, 
Problem Statement: Late Shipped 
Order Date : Nov 25, 2019 
Order ID: 6453899939 
Store code: Centrepoint21147 
Issue Description: Please let us know the update on this order as customer is still waiting for her order. 
Thank you for your help. 
Regards, 
Shivani 

BQ_BEGIN

On Sat, 21 Dec at 12:02 PM , Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > wrote: 
[ mailto:[email-masked] | @K Nayan ] 
Can you pls check order# 6453899939, how come this CNC order is dispatched via Shipa. 
--------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
Order was dispatched through CNC & Shipa in 2 container. 
As per details CNC order is collected by customer, but customer is not replying to Shipa Delivery person calls due to which 2 nd container is not delivered. 
Regards, 
Vinod 
+966 -564851785 
IP-2056 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 20, 2019 12:32 PM 
To: Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Manager.Salaammall < [ mailto:[email-masked] | [email-masked] ] >; Elvis V. Garcia < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Thangarajan Kulandavel < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; afzal syed < [ mailto:[email-masked] | [email-masked] ] >; SagarNepal < [ mailto:[email-masked] | [email-masked] ] >; Md Abu Talla < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Cp Salammall < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#307970] - Click & Collect 
External email sender, please take precaution. 
Hi Team, 
As per our record there is no tracking ID and both shipment is showing as click and collect and also it is showing pick up complete. But customer did not collected the item. 
Please let us know the shipment is returned back to warehouse or still with the courier. 
Regards, 
Shivani 

307970:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

307970:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

307970:1125156