Subject: Re: missing items
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohammed Obiedo <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 14 Jan 2020 11:41:13 -0700 (MST)

Hi Team, 

Kindly update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Mohammed Obiedo" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 7, 2020 11:58:10 PM 
Subject: missing items 

Hi Team, 

With reference to the order number: 6451235278 
Store iD: Max - 60125, Max Oasis, Abha 

Customer placed an order for a total of 10 items out of which 1 was partially cancelled and 9 items were successfully picked up from the store. Customer is reporting that he has received only 3 items. Below are the missing items: 

161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms - SAR 157 
161843292 - - Solid Fitted Sheet - 200 x 90 - SAR 30 
162035012 - - Floral Printed Scarf - SAR 12 
161891140 - - Printed Scarf - SAR 12 
161655100 - - Animal Printed Scarf - SAR 12 
161875138 - - Chequered Scarf with Fringe Detail - SAR 35 

Total value of the missing items is SAR 258. Since the value of the missing items is over SAR 100, we emailed WH to confirm how many items were sent however, no response on the same. 

Kindly look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 5:22:51 PM 
Subject: missing items 

Hi Team , 

With reference to order number :6451235278 ticket number :292506 

The customer claiming that he didn't receive those items : 

161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms 
161843292 - - Solid Fitted Sheet - 200 x 90 
162035012 - - Floral Printed Scarf 
161891140 - - Printed Scarf 
161655100 - - Animal Printed Scarf 
161875138 - - Chequered Scarf with Fringe Detail 

as per Hybris&WH it was delivered , 

Regards, 
Obiedo