Subject: Re: Refund Not Processed //// 6455996540
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 14 Jan 2020 11:06:42 -0700 (MST)

Shivani, 

Please do not raise it with conloc. In these type of cases, just raise a Jira once you have the WH sheet showing the number of received items. Since you already have one Jira in place for this ordeR: REL-79362 . Please just update it on the same Jira. Provide them the new RMA and a screenshot of what Jessie mentioned showing the number of received items - ask them to process the same. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 14, 2020 12:13:09 PM 
Subject: Re: Refund Not Processed //// 6455996540 

Hi Team, 

We have already created the return for the below items and forwarded the new RMA to concern team on 11 Jan, 2020. but still refund is not processed. 

Kindly check and update. 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Thursday, 9 January, 2020 18:59:15 
Subject: RE: Refund Not Processed 

Hi Seeta, 

Create an RMA for the below items. 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, January 7, 2020 6:59 PM 
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Refund Not Processed 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please help us in below case. As per the RMA 23096128, customer is claiming that he has returned 6 items and as per the return RMA the refund is stuck. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 7:31:00 AM 
Subject: Refund Not Processed 

Hi Team, 

Ticket number: 361529 

Problem Statement: Refund Not Processed 
Order Date : Dec 7, 2019 
Order ID: 6455996540 

RMA : 23096128 
Return Tracking ID: 45056679076 
Assistance Required: Need urgent process 

Issue Description: Customer raised a return request for 6 items and as per customer she handed over all 6 items to the courier team and the items has been returned to warehouse on 17 Dec, 2019. 

But the refund is still not processed. Please process the refund for the same. 

The returned items are: 

1. 160779771 - Juniors Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 8 

2. 160783584 - Juniors Cut and Sew Denim Shorts with Drawstring and cost of the item is SAR20 

3. 161028293 - - Hello Kitty T-Shirt with Balloon Sleeves and cost of the item is SAR 13 

4. 160722389 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10 

5. 160722401 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10 

6. 160932755 - - Barbie Floral Printed Jeggings and cost of the item is SAR 17 

We have already escalated this case to concern team thrice since 27 Dec, 2019 but did not get any response. 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help. 

Regards, 
Shivani 

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