Subject: Re: Gift card issue
From: Inayat Ali <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 14 Jan 2020 04:51:15 -0700 (MST)

Hi Shivani 

Please follow the steps as per the existing Gift card escalation. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 11:43:13 
Subject: Gift card issue 

Hi Team, 

Ticket number: 245104 Email: [email-masked] 

Customer received a gift card and when he tried to used the card for the first time it is showing insufficient balance. However, customer is claiming that he never used this card for any purchase. 

Gift card: 1609979989911720000024234 
Pin: 2668 
Concept: Centrepoint KSA 
Jira: REL-72485 

We have already escalated this case to Jira team multiple times since 13 Nov, 2019 but did not get any positive resolution. 

Kindly check and advice as customer is waiting from 2 months. 

Thank you for your help! 

Regards, 
Shivani