Subject: RE: Order Delay - 6457171193
From: Sagaya Suresh Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jed Conlocops2 <[email-masked]>, Escalations Dxbteam <[email-masked]>, Suvadeep Saha <[email-masked]>, Parvez Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Inayat Ali <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 14 Jan 2020 08:34:36 +0000

Dear Team – This order placed on 17th Dec , Item received and processed but dispatch not happen on the same.

Kindly check and revert on urgent ..

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 14, 2020 12:14 AM
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Re: Order Delay - 6457171193

External email sender, please take precaution.
Hi Team,

Kindly update on the below case. This case is pending since over 30 days. Please help us close this urgently.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 7:18:44 AM
Subject: Order Delay - 6457171193

Hi Team,

With reference to the order number: 6457171193

Order placed on Dec 17, 2019 and there are no consignment details still. Kindly confirm if this is visible in WMS/OMS. If so, please ship this out on priority and arrange a delivery with the customer.

Case is pending since long. Kindly help us close this case on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 1:23:48 PM
Subject: Late Shipping (377961)

Hi Team,

Problem Statement: Late Shipping

Order Date : 17 Dec 2019

Order ID: 6457171193

Tracking ID: Consignment not ready yet.

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 17 Dec and till now he/she has not received the order. As per the hybris the consignment is not ready yet.

Customer is chasing us for her order so we request you to expedite the delivery date as customer is a with us since 2018.

Escalated twice to warehouse no response still the consignment not ready.

Regards,
Abhishek Borgaonkar

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