Subject: RE: NDR Issue - 6454223845
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Shivani Rani <[email-masked]>
Date: Tue, 14 Jan 2020 07:26:50 +0000

Hi Apoorv,

It seems that order is not returned to warehouse.

Please create RMA under NDR and process manual refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 14, 2020 12:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shivani Rani <[email-masked]>
Subject: NDR Issue - 6454223845

External email sender, please take precaution.
Hi Team,

Kindly look into the below case and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 4:21:33 PM
Subject: Item under return process-Shipa

Hi Team

Ticket: 349503
Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235

Issue Description: Customer placed an order on 27 Nov, 2019 and on 17 Dec, 2019 he contacted us for his late order delivery and then we have forwarded the issue to Shipa team and ask them to deliver the order on priority. However, after escalating them more than 5 times they are now saying the order is under returned process because the order has been pending with them for more than the agreed time.

Also, as per the tracking details only 1 delivery attempt was dome on 3 Dec, 2019.

The name of the item is #161856422 - - Avent Natural 2-Piece Feeding Bottle - 260 ml and cost of the order is SAR 60.

Please check and advice.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 1:01:04 PM
Subject: Item under return process-Shipa

Hi Team

Order Date : Nov 27, 2019
Order ID: 6454223845
Tracking ID: S000281712235

Issue Description: Customer placed an order on 27 Nov, 2019 and on 17 Dec, 2019 he contacted us for his late order delivery and then we have forwarded the issue to Shipa team and ask them to deliver the order on priority. However, after escalating them more than 5 times they are now saying the order is under returned process because the order has been pending with them for more than the agreed time.

Also, as per the tracking details only 1 delivery attempt was dome on 3 Dec, 2019.

The name of the item is #161856422 - - Avent Natural 2-Piece Feeding Bottle - 260 ml and cost of the order is SAR 60.

Please check and advice.

Regards,
Shivani

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