Subject: RE: Product information / 6458219807 - 158352368
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 07:21:10 +0000

Escalated again

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 14, 2020 12:35 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Product information / 6458219807 - 158352368

External email sender, please take precaution.
Hi Team,

Kindly assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "aldrin patron" <[email-masked]<mailto:[email-masked]>>, "kotian ravindra" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>, "adisha dua" <[email-masked]<mailto:[email-masked]>>, "anupama maharjan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 23:48:28
Subject: Fwd: Product information / 6458219807 - 158352368

Hi team,

We are waiting for update on the following concern since 3th of Jan, Kindly assist.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 15:03:27
Subject: Product information

Hi Team,

Ticket number: 378399
Problem Statement: Product information
Order Date : Dec 25, 2019
Delivery Date: Dec 30, 2019
Order ID:  6458219807
Store code: Babyshop21035
Tracking ID: 645821980722999991
Assistance Required: Need information regarding the product

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch.

But customer did no able to find the specification in the baby cart.

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response.

Kindly check and update how to use the baby cart to get the music and light upon touch.

Thank you for your help.

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Product information
From: Mohd Imran <[email-masked]>
To: Aldrin Patron <[email-masked]>, Kotian Ravindra <[email-masked]>, Anees Mansoor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 14 Jan 2020 07:20:48 +0000

Hi @Aldrin Patron<mailto:[email-masked]>@Kotian Ravindra<mailto:[email-masked]>@Anees Mansoor<mailto:[email-masked]>,

Please provide the below product information.

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch.

But customer did no able to find the specification in the baby cart.

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44

Regards
Imran

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 3, 2020 6:40 PM
To: Aldrin Patron <[email-masked]>; Kotian Ravindra <[email-masked]>; Anees Mansoor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Fwd: Product information

External email sender, please take precaution.
Hi Team,

Kindly Assist with the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 15:03:27
Subject: Product information

Hi Team,

Ticket number: 378399
Problem Statement: Product information
Order Date : Dec 25, 2019
Delivery Date: Dec 30, 2019
Order ID:  6458219807
Store code: Babyshop21035
Tracking ID: 645821980722999991
Assistance Required: Need information regarding the product

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch.

But customer did no able to find the specification in the baby cart.

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response.

Kindly check and update how to use the baby cart to get the music and light upon touch.

Thank you for your help.

Regards,
Shivani