Subject: RE: Customer received the order without being charged / 6453272236
From: Jessie Caparas <[email-masked]>
To: Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 06:53:56 +0000

@LMG OMS<mailto:[email-masked]>

Please do check and update us for this.

It’s been 2 days with no reply from your team.

From: Malik Ismail <[email-masked]>
Sent: Tuesday, January 14, 2020 10:26 AM
To: Jessie Caparas <[email-masked]>; LMG OMS <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Customer received the order without being charged / 6453272236

@@Jessie Caparas<mailto:[email-masked]>, @LMG OMS<mailto:[email-masked]>

Orders 6453272236 & 6456105064 same issue.

Regards,
Malik Ismail
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 2:23 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer received the order without being charged / 6453272236
Importance: High

Hi @LMG OMS<mailto:[email-masked]>

The attached invoice is showing “zero value” which resulted in no payment collected from the customer.

This has been raised to JIRA and the team has advised to get in touch with you related to this concern.

https://landmark.atlassian.net/browse/REL-75169

Please check why such issues are happening and please provide a fix.

We are getting a number of complaints raised due to this issue and we are losing out on payments providing that no collection is made.

@Malik Ismail<mailto:[email-masked]> can you also share the cases which you came across for the same reason?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 8:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Customer received the order without being charged / 6453272236

External email sender, please take precaution.
Hi Team

Problem statement : Customer received the order without payment

Order ID – 6453272236
Order Date 23-Nov-2019
Tracking ID : 290065208187

Issue Description:This order is cash on delivery which costs SAR 436.62 and the customer received it without payment as he was informed by the courier team that this order is paid online but as shown in Hypris it is not paid and this amount has to be collected from the customer .Please check that and advise on priority .

Regards,
ٍShakeeb
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