Subject: Gift card issue
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 13 Jan 2020 23:13:13 -0700 (MST)

Hi Team, 

Ticket number: 245104 Email: [email-masked] 

Customer received a gift card and when he tried to used the card for the first time it is showing insufficient balance. However, customer is claiming that he never used this card for any purchase. 

Gift card: 1609979989911720000024234 
Pin: 2668 
Concept: Centrepoint KSA 
Jira: REL-72485 

We have already escalated this case to Jira team multiple times since 13 Nov, 2019 but did not get any positive resolution. 

Kindly check and advice as customer is waiting from 2 months. 

Thank you for your help! 

Regards, 
Shivani