Subject: RE: Return not Processed - 6456666852
From: Ksaconloc Returns <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 05:58:40 +0000

Dear Team,

We have received only 2 item which we have already processed. Please find below details

Thanks,
Ratheesh.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 14, 2020 5:13 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Return not Processed - 6456666852

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6456666852
AWB: 34165024524764

Kindly check and advise if we have received the following item under above mentioned AWB:
161744599 - - Floral Printed Sleeveless Gilet with High Neck

As per tracking we have received this at WH on Dec 22, 2019. If so, please process the following RMA on priority: 23093287

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 11:04:48 AM
Subject: late refund /// 6456666852

 Hi Team,

Ticket number: 395655
Problem Statement: Refund Not Processed
Order Date : Dec 13, 2019
Delivery Date: Dec 17, 2019
Order ID: 6456666852
RMA: 23093287
Return Tracking ID: 34165024524764
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team.

As per the tracking details the item has been returned to warehouse on 22 Dec, 2019 but still refund is not processed.

The returned item is #161744599 - - Floral Printed Sleeveless Gilet with High Neck

Kindly check and update as customer is waiting for her refund.

Thank you for your help!

Regards,
Shivani

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