Subject: RE: Late Delivery//6459246485
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jan 2020 21:53:56 -0800 (PST)

Dear Team,

Thank you for reaching out to us.

Kindly note that the subjected order is set to be returned.

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer

Sent: 13/1/2020 4:13 PM GMT+02:00

To: [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Late Delivery//6459246485

Hi Team

Please assist with the delivery. We see there was a request to update the customer's address and it was acknowledged by the team, however, the delivery is still pending.

The customer is chasing us on his pending delivery. Details below:

Order ID- 6459246485

Tracking id: S000401140728

Kindly expedite the delivery process.

Thanks

Inayat Ali

From: "Noor Alkatib" <[email-masked]>

To: "ali inayat" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Cc: "Urvika Chaudhary" <[email-masked]>

Sent: Monday, 13 January, 2020 17:42:44

Subject: Late Delivery

Hi Team,

With reference to the order number: 6459246485 with ticket number 384962.

Customer placed this order on 02-Jan-2020 . Customer is complain that he didn't receive his order.

We first  escalated this case on  3 Jan 2020  . Customer contacted us on 3 Jan 2020  .  We escalated it secondly on 6 Jan 2020   to Shipa.

Note: the customer is raising this issue for the first time .

Customer is shopping with us since 2018 and has a total of 12 completed Orders with us valuing a total of SAR 2298.39.

Please advise. Thank you for helping us close this case.

Regards,

Noor