Subject: RE: [#343928] - Re: مشترياتك في طريقها إليك 6453099733
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Centrepoint <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 05:17:54 +0000

Thanks!

@Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Inayat Ali<mailto:[email-masked]>

FYI and proceed with the refund.

From: Varun Sharma <[email-masked]>
Sent: Monday, January 13, 2020 8:48 PM
To: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#343928] - Re: مشترياتك في طريقها إليك 6453099733

Okay please proceed

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________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 8:34:26 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#343928] - Re: مشترياتك في طريقها إليك 6453099733

Hi Varun,

The team leads from both vendors can approved compensation vouchers on case to case basis.

Providing that this order was placed since November which has not been shipped and no response was provided by the warehouse team, I approved that we separately provide a compensation of SAR 50 (as a voucher) valid for 1 month only.

We have also taken this up with SCM providing that we are not getting timely responses to all escalations and follow up’s sent.

Regards,

Jessie

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:29 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#343928] - Re: مشترياتك في طريقها إليك 6453099733

Where did the compensation approval come from

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:15 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#343928] - Re: مشترياتك في طريقها إليك 6453099733

External email sender, please take precaution.

Hi Team ,

The total amount of not delivered items is 142 SAR and we need to give 50 SAR voucher to the customer as compensation. which makes a total of 142+50=192 SAR.

Kindly do the needful.

Regads

Shafeeque

On Sun, 12 Jan at 9:48 AM , Varun Sharma <[email-masked]<mailto:[email-masked]>> wrote:

Please share the amount and how are we penalizing the courier in this case?

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 5:06 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#343928] - Re: مشترياتك في طريقها إليك 6453099733

External email sender, please take precaution.

Hi Team ,

Problem Statement: Refund approval

with order number : 6453099733
Order Date : Nov 22, 2019
Tracking ID: 45052332161

Need Urgent Delivery: Need refund approval

Issue Description : Customer placed order on Nov 22, 2019 and till now she has not received the order. As per the hybris the order status is in Transit but the trackin seams invalid.

We had escalated it to DXB ther replied ( As warehouse is not responding, escalate it to concept and ask approval for refund.Post approval, inform warehouse that we have processed the refund for the same.)

please note that we already contact to Aramex and said : shipment number has no record.
The item which is not delivered is : 161280869 - - Embroidered Midi Night Dress with V-neck and Pocket Detail

                                                        161659561 - - Printed Cap Sleeves Top and Full Length Pyjama Set

Customer is chasing us for her order so we request you to approve it.

Regards,
Shafeeque

On Fri, 10 Jan at 5:03 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team ,

Problem Statement: Refund approval

with order number : 6453099733
Order Date : Nov 22, 2019
Tracking ID: 45052332161

Need Urgent Delivery: Need refund approval

Issue Description : Customer placed order on Nov 22, 2019 and till now she has not received the order. As per the hybris the order status is in Transit but the trackin seams invalid.

We had escalated it to DXB ther replied ( As warehouse is not responding, escalate it to concept and ask approval for refund.Post approval, inform warehouse that we have processed the refund for the same.)

please note that we already contact to Aramex and said : shipment number has no record.

The item which is not delivered is : 159849814 - HEART & HOME - Heart & Home Rambling Rose Car Air Freshener

Customer is chasing us for her order so we request you to approve it.

Regards,
Shafeeque

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343928:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com