Subject: late shipping C&C //// 9765794210
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 13 Jan 2020 20:41:14 -0700 (MST)

Hi Team, 

Ticket number: 391551 
Problem Statement: Late Shipping C&C 
Order Date : Dec 30, 2019 
Order ID: 9765794210 
Store code: Lifestyle50010 
Tracking id : 976579421010050001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 30 Dec and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

We have already escalated this case to warehouse thrice but did not get any response from their end. 

Kindly check and update as customer is chasing us for her order so we request you to expedite the shipping date. 

Thank you for your help! 

Regards, 
Shivani