Subject: Money deducted from account
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 13 Jan 2020 20:33:35 -0700 (MST)

Hi Team, 

Ticket number: 391106 

Customer received an sms that AED 102 has been deduct from your bank from Landmark group for online shopping. 

But customer did not place any order and he did not get any order number or any collection notification. 

We have check in our system but we did not find any order placed on 3 Jan, 2020. We have checked from all the email address and contact number. 

The details are: 

Email: [email-masked], [email-masked], [email-masked] 
Phone number: 0507461211 
Card details: ending digits 0020 (Debit card) 
Date: 3 Jan, 2020 
Amount : AED 102 

We have already forwarded this case to Jira team om 10 Jan, 2020 but still no response from their side. 

Kindly check and update why this amount has been deducted from his account. as customer is chasing us for his money. 

Thank you for your help! 

Regards, 
Shivani