Subject: Re: Refund Not Processed /// 6454241683
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 13 Jan 2020 20:07:52 -0700 (MST)

Hi Team, 

Any update on this case as customer is waiting for the refund. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 13 January, 2020 08:47:59 
Subject: Re: Refund Not Processed /// 6454241683 

Hi Team, 

Any update on this case as customer is waiting for the refund. 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "manager danamall" <[email-masked]>, "qazi mohammed" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Sunday, 12 January, 2020 23:10:14 
Subject: Fwd: Refund Not Processed /// 6454241683 

Hi Team, 

Kindly do the RTS for the Not picked item, so the customer can be refunded. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 7:23:36 AM 
Subject: Refund Not Processed 

Hi Team, 

Ticket number : 356908 
Problem Statement: Refund Not Processed 
Order Date : Nov 27, 2019 
Order ID: 6454241683 
Store code: ShoeMart21135 
Tracking ID: 645424168323999991 
Assistance Required: Need urgent refund 

Issue Description: Customer placed an order for 1 item on 27 Nov and it was not collected by the customer and returned back to warehouse. But the refund for unpicked order still not process. 

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani