Subject: WWD wrong item - 9765902741
From: Apoorv Joshi <[email-masked]>
To: [email-masked], escalations dxbteam <[email-masked]>
Cc: sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 19:01:03 -0700 (MST)

Hi Team, 

With reference to the order number: 9765902741 
Item: 160759819 - - Juniors Printed Moses Basket with Hood 

Kindly look into the below case and arrange for a collection for the wrong item received with the customer. Attached is the image for the wrong item and customer has confirmed item is still in it's original packaging. Also, please advise if this can be replaced with the correct item or will it be a return for a refund. 

Please help us close this on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 13, 2020 9:57:19 AM 
Subject: WWD wrong item // 9765902741 

Hi Team, 

Problem Statement: Delivered wrong WWD item 
Order Date : Dec 31, 2019 
Delivery Date: Jan 4, 2020 
Order ID: 9765902741 
Tracking ID: 00000100060451173 

Assistance Required: Need Return and Refund or Replacement 

Issue Description: Customer placed an order for the item on 31 Dec which was delivered on 4 Jan. 

Now customer is informed us that he received different item he also shared the images. We have already informed him that it is non returnable item but he is still insisting that the item still not assembled and is in its original packaging. 

The name of the item is: 160759819 - - Juniors Printed Moses Basket with Hood and cost of the item is AED 259 

The item which customer has purchased: https://www.babyshopstores.com/ae/en/Baby-and-Moms/Nursery/Furniture/Moses-Baskets/BABYSHOP-Juniors-Printed-Moses-Basket-with-Hood/p/160759819 

We have already escalated this case to Babyshop concept head to get the return approval but did not get any update. 

Kindly check and advice what can we do in this case as customer is with us since 2018 with 9 complete order of worth AED 2108. 

Thank you for your help! 

Regards, 
Shivani