Subject: Re: C&C Delay - 6453196196
From: Apoorv Joshi <[email-masked]>
To: Max alqasar <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, maxwhryd ecom <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Raghu Pillai <[email-masked]>
Date: Mon, 13 Jan 2020 13:57:16 -0700 (MST)

Dear Manager, 

Kindly update on the below case on priority. Please help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Max alqasar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Saturday, January 11, 2020 11:23:37 PM 
Subject: Re: C&C Delay - 6453196196 

Dear Manager, 

Please update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "maxwhryd ecom" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Max alqasar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Saturday, January 11, 2020 10:54:55 AM 
Subject: RE: C&C Delay - 6453196196 

Dear Team, 

Below said Order we shipped and handed over to store team at 24-Nov-2019. 

	

Order No 	

Store code 	

Concept 	

Region 	

No of pkt 	

Ship Date 	

Hand Over date 	

POD Received date 	

Hrms no 

6453196196 	

60093 	

MAX 	

RIYADH 	

1 	

24-Nov-19 	

24-Nov-19 	

28-Nov-19 	

151809 

Thanks 

Esaf 

From: Apoorv Joshi [mailto:[email-masked]] 
Sent: Friday, January 10, 2020 3:41 AM 
To: Escalations Dxbteam <[email-masked]>; Maxwhryd Ecom <[email-masked]> 
Cc: Max Alqasar <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: C&C Delay - 6453196196 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6453196196 

Ticket ID: 351649 

Store ID: Max - 60093, Al Qasr Mall 

Order placed on Nov 22, 2019 and the status is still ready to ship. Store has confirmed not receiving this order and we are getting no response from the warehouse. 

Kindly help us close this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 9, 2020 6:47:47 PM 
Subject: (Late Shipping) 

Hi Team, 

Problem Statement: (Late Shipping) 

Order Date : Nov 22, 2019 

Order ID: 6453196196 

Tracking ID: 645319619622999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Nov 22, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped. store confirmed that they did not receive the item till now. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Last escalated on 03/01/2020 

Regards, 

Shafeeque 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com