Subject: Re: WWD - Damaged - 6446737543
From: Apoorv Joshi <[email-masked]>
To: bsj nf <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, IranBudhathoki <[email-masked]>, Hcmadina Wh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Moosa Yusuf <[email-masked]>, Umapathi Venkatachalam <[email-masked]>, navaz nt <[email-masked]>
Date: Mon, 13 Jan 2020 13:13:40 -0700 (MST)

Hi Harun, 

Thank you for confirming the same. 

Kindly let us know once this has been replaced successfully. Please also contact the customer once to schedule the replacement with them. 

Customer can be reached on +966568502042 

Thank you for your help! 

Regards, 
Apoorv 

From: "bsj nf" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "Hcmadina Wh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]>, "navaz nt" <[email-masked]> 
Sent: Monday, January 13, 2020 12:23:30 PM 
Subject: WWD - Damaged - 6446737543 

Hi 

Mr. Apoorv 

Kindly informing to you we arrange the Damage return replace the Madinah customer item and we send the same for tomorrow 14 Jan 2020.Once our Madinah Team item received 15 Jan 2020 and same day our team do the Damage return replace and solve the cases. 

[ mailto:[email-masked] | @Hcmadina Wh ] 

Please follow the same and do the needful if any issues kindly update with our related team. 

REGARDS 

HARUN 

BABYSHOP GDMS OPRATION 

JEDDAH-2113 

From: Apoorv Joshi 
Sent: Monday, January 13, 2020 6:31 AM 
To: Escalations Dxbteam <[email-masked]>; Bsj Nf <[email-masked]>; IranBudhathoki <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: WWD - Damaged - 6446737543 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6446737543 

Item: 160671200 - - Giggles Toby Bassinet with Rocking Function 

This order was placed on Sep 28, 2019 and was delivered on Nov 8, 2019. Customer has reported receiving damaged item -WWD to us on Nov 9, 2019. Images for the same are attached. 

Customer is requesting for a replacement/exchange of this item. 

This case has been escalated to the WH multiple times regarding the same and we have received no response on the same. Case is pending since over a month, kindly help us close this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 12, 2020 7:09:18 PM 
Subject: damaged 

with reference to ticket id: 237600 

Dear Team – Order item received with damage condition and Customer requesting to exchange the product asap. 

Kindly look this below statement and give priority to this case. 

With reference to order ID: 6446737543 

Item ID: 160671200 - - Giggles Toby Bassinet with Rocking Function 

Customer claiming that he has received a damage product and want exchange or return the product. 

Regards 

Asjad 

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