Subject: RE: Late refund /// 9765123474
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 19:40:40 +0000

Hi Inayat,

Same we have processed. Below is the screen shot.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Saturday, January 11, 2020 3:48 PM
To: Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund /// 9765123474

External email sender, please take precaution.
Hi Team

Please process the refund, as per the tracking id (45490792616) it's delivered to the warehouse on 26 Dec'19.

The customer is chasing us on the delayed refund status.

Order id: 9765123474

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 January, 2020 12:27:11
Subject: Late refund /// 9765123474

Hi Team,

Ticket number: 375519
Problem Statement: Refund Not Processed
Order Date : Dec 23, 2019
Order ID: 9765123474
RMA: 42707006
Return Tracking ID: 45490792616
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team and it was returned to warehouse on 26 Dec, 2019 But still refund is not process.

The return item is: 161979896 - - Textured T-shirt with Mandarin Collar and Short Sleeves

We have already escalated this case to concern team but did not get any response.

Kindly check and update as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

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