Subject: Re: C&C RTS - 6458304199
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Alghamdi Mohammed <[email-masked]>, max riyadhgallerymall <[email-masked]>, abhilash kuttalam <[email-masked]>, Assad Chawa <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hussam fahim <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Obiedo <[email-masked]>, Otto Vangraan <
Date: Mon, 13 Jan 2020 11:58:56 -0700 (MST)

Hi Jessie, 

As informed by store, 1 item is missing. Since the value is less than SAR 100 - I have created Jira for the same: Issue REL-79903. Once processed, will be closing the case. 

Thank you for your help in resolving this case. 

Regards, 
Apoorv 

From: "max riyadhgallerymall" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "Assad Chawa" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "hussam fahim" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Mohammed Obiedo" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "Ajay Shah1" <[email-masked]> 
Sent: Monday, January 13, 2020 1:48:32 PM 
Subject: RE: C&C RTS - 6458304199 

Dears , 

Parcel Was receive from WH with 07 pieces only and there’s no item available which is First in your attachment list & Its highlight on parcel only 1/1 Pieces inside parcel . 

# FYI Missing item is : 

· Barcode Num : 160978675 

· Style Num : IBC5201 

· Fleece gilet denim ( Baby Boys ) 

· Attachment file ( parcel ) And it was unpacking & RTS from Store manager side . 

Warm Regards . 

Turki 

966563618377 

966568989060 

From: Jessie Caparas 
Sent: Monday, January 13, 2020 10:50 AM 
To: Max Riyadhgallerymall <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Assad Chawa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hussam Fahim <[email-masked]>; Inayat Ali <[email-masked]>; Mohammed Obiedo <[email-masked]>; Otto Vangraan <[email-masked]>; Ajay Shah1 <[email-masked]> 
Subject: RE: C&C RTS - 6458304199 
Importance: High 

Hi Team, 

This order contains 8 items in total. Please see below: 

From: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 11:36 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hussam Fahim < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Ajay Shah1 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C RTS - 6458304199 

Dears , 

We have done 07 Item RTS witch is full parcel . 

    * Kindly Re-check The same and advise on top priority . 

Total Value : 188.07 SR 

Bill Num : 6009910334 76 20200113 

Bill Num : 6009910334 77 20200113 

Bill Num : 6009910334 78 20200113 

And There’s no more item , all have been Refund . 

Warm Regards. 

Turki 

966563618377 

966568989060 

From: Jessie Caparas 
Sent: Monday, January 13, 2020 10:24 AM 
To: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hussam Fahim < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Ajay Shah1 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C RTS - 6458304199 
Importance: High 

Hi [ mailto:[email-masked] | 
@Max Riyadhgallerymall ] 

2 items have not been refunded yet. 

I see that the total refund amount is only SAR 188.70. 

The refund is supposed to be SAR 212.50. 

Kindly check and revert. 

From: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 11:20 AM 
To: Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hussam Fahim < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Ajay Shah1 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C RTS - 6458304199 

Hi, 

FYR. Attached RTS Copy. For order no : 6458304199 

Regards 
P.B.Prakash 
+966509256018 

From: Max Riyadhgallerymall 
Sent: Sunday, January 12, 2020 4:56:10 PM 
To: Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hussam Fahim < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Ajay Shah1 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C RTS - 6458304199 

Dears , 

As required from your side we have done RTS due to customer not picked . 

Regards. 

Turki 

966568989060 

From: Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 12, 2020 2:55 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hussam Fahim < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Ajay Shah1 < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C RTS - 6458304199 

Dear Store Manager 

Kindly help is in checking .order status, 

Thanks and Regards 

Alghamdi 

From: Jessie Caparas 
Sent: Sunday, January 12, 2020 1:59 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C RTS - 6458304199 
Importance: High 

[ mailto:[email-masked] | @Alghamdi Mohammed ] [ mailto:[email-masked] | 
@Abhilash Kuttalam ] 

Please ask the store team to mark this order as NOT PICKED and process RTS. 

This is more than 14 days and customer needs to get the refund. 

The customer doesn’t want to collect the order anymore. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 12, 2020 5:55 AM 
To: Max Riyadhgallerymall < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C RTS - 6458304199 

External email sender, please take precaution. 

Dear Manager, 

With reference to the order number: 6458304199 

Customer no longer wish to receive this order. Kindly mark this as Not picked and proceed with RTS. Case is pending since over 20 days. Please help us close this on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 10, 2020 6:04:31 PM 
Subject: cancellation:6458304199 

Hi Team, 

With reference to :6458304199 

ticket:379184 

the customer asking for cancellation , 

we escalated to store several times with no response, 

Regards, 

Obiedo 

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