Subject: Missing item : 6453636517
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ali inayat <[email-masked]>, Ahmad Daher <[email-masked]>, Urvika Chaudhary <[email-masked]>, [email-masked]
Date: Mon, 13 Jan 2020 07:20:13 -0700 (MST)

Hi Team, 

Withe the reference to order number: 6453636517, customer contacted us informing that she didn't received the 161673621 - - Juniors Century Baby Walker. However, as per the tracking number S000266770239 the item has already delivered. 

So could you please let us know whether the above item was shipped or not from the warehouse. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 2, 2020 10:57:05 PM 
Subject: Missing item 

Ticket 335940 

Hi team 

I have escalated to WH but there is no response, kindly check and advise 

Hi Team, 

Problem Statement: (Missing items) 
Order Date : Nov 24,2019 
Order ID: 6453636517 
Tracking ID: S000257258688 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 8 items have been shipped/Delivered from our side. 
Customer history: 1 ITEMS OUT OF 8 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161673621 - - Juniors Century Baby Walker the cost of the item is SAR:155. 

Regards, 
Ahmad