Subject: Re: Refund pending//6454764867
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], Sagaya Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Noor Alkatib <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 07:04:45 -0700 (MST)

Hi Team 

Please advise on the refund status for the Order id: 6454764867. 

As per the tracking details (S000294025098 and S000306891864), items were not delivered to the customer and returned to the warehouse. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Noor Alkatib" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 13 January, 2020 17:00:17 
Subject: Refund Issue 

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6454764867 ] with Ticket Number 380809 

Customer placed this orders on 29-Nov-2019 . Customer was supposed to receive his refund for the refund after his whole order has been returned successfully to the warehouse with Shipa . 

We first escalated this case for the refund on 6 Jan 2020 . Customer contacted us for the refund on 4 Jan 2020 . We escalated it secondly on 7 Jan 2020 without any answer from the warehouse . Customer is now chasing us for the 

refund. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 201.99. 

Please advise about the refund . Thank you for helping us close this case. 

Regards, 

Noor