Subject: RE: Late Delivery//6457600431
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jan 2020 05:51:38 -0800 (PST)

Dear Team,

Thank you for reaching out to us.

Kindly note that we will do our best to arrange a delivery attempt as soon as possible.

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer

Sent: 13/1/2020 3:46 PM GMT+02:00

To: [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Late Delivery//6457600431

Hi Team

Please assist with the delivery of order id: 6457600431. The customer placed the order on 20 Dec'19. Details below:

Order ID – 6457600431

Tracking ID : S000371421417

We look forward to hear from  you soon.

Thanks

Inayat Ali

From: "Noor Alkatib" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Cc: "Urvika Chaudhary" <[email-masked]>

Sent: Monday, 13 January, 2020 15:56:29

Subject: Late Delivery

Hi Team,

With reference to the order number:6457600431 with ticket number (383226)

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order.

We first  escalated this case on  2 Jan 2020 . Customer contacted us on 2 Jan 2020.  We escalated it secondly on 3 Jan 2020  without any answer from the warehouse.

Note: the customer is raising this issue for the first time .

Customer is shopping with us since 2019 and  this is his first order .

Please advise. Thank you for helping us close this case.

Regards,

Noor