Subject: Re: Late Delivery//6457600431
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Noor Alkatib <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 06:46:13 -0700 (MST)

Hi Team 

Please assist with the delivery of order id: [ callto:6455214990 | 6457600431 ] . The customer placed the order on 20 Dec'19. Details below: 

Order ID – [ callto:6455214990 | 6457600431 ] 
Tracking ID : S000371421417 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Noor Alkatib" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 13 January, 2020 15:56:29 
Subject: Late Delivery 

Hi Team, 

With reference to the order number: 6457600431 with ticket number (383226) 

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 2 Jan 2020 . Customer contacted us on 2 Jan 2020 . We escalated it secondly on 3 Jan 2020 without any answer from the warehouse . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and this is his first order . 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor