Subject: Late Delivery
From: Noor Alkatib <[email-masked]>
To: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 13 Jan 2020 05:12:44 -0700 (MST)

Hi Team, 

With reference to the order number: [ callto:6458724443 | 6459246485 ] with ticket number 384962. 

Customer placed this order on 02-Jan-2020 . Customer is complain that he didn't receive his order. 

We first escalated this case on 3 Jan 2020 . Customer contacted us on 3 Jan 2020 . We escalated it secondly on 6 Jan 2020 to Shipa . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2018 and has a total of 12 completed Orders with us valuing a total of SAR 2298.39. 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor