Subject: Refund Issue
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 13 Jan 2020 04:30:17 -0700 (MST)

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6454764867 ] with Ticket Number 380809 

Customer placed this orders on 29-Nov-2019 . Customer was supposed to receive his refund for the refund after his whole order has been returned successfully to the warehouse with Shipa . 

We first escalated this case for the refund on 6 Jan 2020 . Customer contacted us for the refund on 4 Jan 2020 . We escalated it secondly on 7 Jan 2020 without any answer from the warehouse . Customer is now chasing us for the 

refund. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 1 completed Order with us valuing a total of SAR 201.99. 

Please advise about the refund . Thank you for helping us close this case. 

Regards, 

Noor