Subject: RE: WWD - Product Quality Issue - 9763060879
From: Sachin Maheshwari <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Babyshop <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 10:49:26 +0000

Thanks for details Dhan,

@Escalations Dxbteam<mailto:[email-masked]>, if customer still has issues with this item, process it as return & provide refund as per policy.

Regards
Sachin
04-5175412

From: Babyshop Home Delivery <[email-masked]>
Sent: Monday, January 13, 2020 8:32 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Babyshop <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: WWD - Product Quality Issue - 9763060879

Dear Team

Please note that our team has visited 3 times at customer house to replace defective product & to assemble it below is the details for your reference with purpose that our team has visited.

Work Order Number
Delivery Date
Invoice No
Remarks
Customer Name
Mobile No
Subzone
Area
Work Order Status
164130
30-Dec-19
9763060879
Fixed By Hamayun Arun & Kesavan
Lina Bou Nassar
521515546
Dubai
International City, Dubai
Close
165015
9-Jan-20
9763060879
Fixed By Hussain Vetri & Nandakumar
Lina Bou Nassar
521515546
Dubai
International City, Dubai
Close
164583
3-Jan-20
9763060879
Replaced By Hussain & Manohar
Lina Bou Nassar
521515546
Dubai
International City, Dubai
Close

Regards,
Home Delivry Team
DWC   0543097510

From: Apoorv Joshi
Sent: Monday, January 13, 2020 5:59 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: WWD - Product Quality Issue - 9763060879

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9763060879
Item: 161671105 - - Juniors Printed Rocking Bassinet with Canopy

Customer placed this order on Dec 2, 2019 and was delivered on Dec 6, 2019. Customer reported via chat on Jan 2, 2020 that the item she received is dusty and have stains on it that won't go even after washing. The part of the item that is in the question is the Canopy. Please find attached the images for the same.

Customer is requesting to replace the Canopy of this item. Also, she is requesting an assembly for the same. Kindly look into this further and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 5:46:38 PM
Subject: Dirty/ Stained item delivered.

Hi Team,

Problem Statement: Dirty / Stained Item from the shipments

Order Date : 02-Dec-2019
Order ID: 9763060879
Tracking ID: 00000100059638031

Assistance Required: Need Replacement

Issue Description: Customer claims, she has received 161671105 - - Juniors Printed Rocking Bassinet with Canopy as per Order ID 9763060879.

And the item which she has received is too dirty according to her. When just opened it few days ago and contacted for someone to come assemble it and noticed that there r spots on the canopy that wont go even after trying to remove them

Escalated twice to warehouse as customer received the dirty/stain product. No response from the warehouse for replacing the product. As customer wants the replacement till the Monday, as she going to be admitted in hospital this coming week.

Regards,
Abhishek

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