Subject: Late Delivery
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 13 Jan 2020 03:26:29 -0700 (MST)

Hi Team, 

With reference to the order number: 6457600431 with ticket number (383226) 

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 2 Jan 2020 . Customer contacted us on 2 Jan 2020 . We escalated it secondly on 3 Jan 2020 without any answer from the warehouse . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and this is his first order . 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor