Subject: RE: Ticket No 300887, Order No 6452616279
From: Ksaclick&collect Rydconloc <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Qazi Mohammed <[email-masked]>, Suvadeep Saha <[email-masked]>, Malik Ismail <[email-masked]>, Manager Thumama <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Parvez Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anwar Abdullah <[email-masked]>, Saumya Kotiyan <[email-masked]>, Shriram Srinivasan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, Atul Arora <[email-masked]>, Vishal Arora <[email-masked]>, Salik Khan <[email-masked]>, Sachin Maheshwari <[email-masked]>, Arnel Navor
Date: Mon, 13 Jan 2020 09:42:06 +0000

Dear Team
Subject order dispatched on 15t DEC. We handed over to  RIYADH Store   1 box

NO
ORDER NO
Docket no
Container
Store code
Store location
Concept
Region
no of package
driver name
HRMS NO
VICHLE NO
Shipped Date
Handover date
304
6452616279
645261627922999000
ecryd51764
21239
CP Thumama
Conloc
RIYADH
1
RAFI
8263
9279
15-Dec-2019
15-Dec-2019

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Monday, January 13, 2020 11:54 AM
To: Qazi Mohammed <[email-masked]>; Suvadeep Saha <[email-masked]>; Malik Ismail <[email-masked]>; Manager Thumama <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]>; Parvez Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anwar Abdullah <[email-masked]>; Saumya Kotiyan <[email-masked]>; Shriram Srinivasan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Atul Arora <[email-masked]>; Vishal Arora <[email-masked]>; Salik Khan <[email-masked]>; Sachin Maheshwari <[email-masked]>; Arnel Navor <[email-masked]>; Anwar Abdullah <[email-masked]>; Nesreen Saeed <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: RE: Ticket No 300887, Order No 6452616279

Dear Team - Even operation team can't able to find those order item in floor.

Kindly provide manual refund to customer and close this case.

Regards
Sagaya Suresh
+966 565165997
From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 15, 2019 1:17 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manager Thumama <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Nesreen Saeed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket No 300887, Order No 6452616279

Dear Team,
Any update on below issue.
Issue Description: Customer placed order on 20 Nov and till now he has not received the order. As per the hybris the order status is ready to be shipped.
Customer is chasing us for his order.

Dear Atul & Vishal
We would like to  inform you that some pending receiving orders for WWS still not deliver to store.

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Suvadeep Saha
Sent: Wednesday, December 11, 2019 11:46 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manager Thumama <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket No 300887, Order No 6452616279

Dear Naseeb,,

Pls check &revert.

Regards
Suvadeep Saha
Ecom Ops
Mob-0540227971
Extn - 4641

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 10, 2019 1:18 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manager Thumama <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket No 300887, Order No 6452616279

Dear @Ksaclick&collect Rydconloc<mailto:[email-masked]> @Parvez Khan<mailto:[email-masked]> - This order placed on 20th Nov, but until not received to store end.

Kindly update about this order dispatch status asap.

Regards
Sagaya Suresh
+966 565165997
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 10, 2019 1:09 PM
To: Manager Thumama <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket No 300887, Order No 6452616279

Hi Sagaya,

Please check and update status for subject order ASAP.

Kind Regards,
Malik Ismail
From: Manager Thumama
Sent: Friday, December 06, 2019 9:32 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ticket No 300887, Order No 6452616279

Dear Team

Its not in store

Thanks & Regards,
MAHBOOB
MANAGER-CP-THUMAMA.
0503371736
[1493221463627_PastedImage]

________________________________
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 6, 2019 6:00 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manager Thumama <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Ticket No 300887, Order No 6452616279

Hi @Manager Thumama<mailto:[email-masked]>,

Please check and confirm if C&C 6452616279 received at your store.

Awaiting your feedback.

Regards,

Malik Ismail

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 06, 2019 3:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Ticket No 300887, Order No 6452616279

External email sender, please take precaution.

Hi Team,

With reference to ticket #300887

C&C Order #6452616279

Order was placed on Nov 20, 2019, and the status of order still Ready to ship. We have escalated two times to warehouse on 2 Dec 2019, and  5 Dec 2019, but we are not getting any response from warehouse. and customer chasing for his order.

Kindly check and do the needful.

Regards,

Fauzan

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 6, 2019 3:14:36 AM
Subject: Ticket No 300887, Order No 6452616279

Dear Fauzan,

With regards to Order No 6452616279, the order was placed on Nov 20, and the status is 'ready to ship'. I have enquired from Sagaya on 2nd and again escalated to 2nd level on 5th, but haven't heard anything from them.

Kindly do the follow up.

Regards,

Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com