Subject: RE: C&C Delay - 6458980573
From: Max Dawadmi2 <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 13 Jan 2020 09:24:23 +0000

Dear Sir,
This order Received in store and we are trying to call but no answering.

Thanks & Regards
Vinesh
Dawadmi

From: Jessie Caparas
Sent: Monday, January 13, 2020 10:07 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>
Cc: Max Dawadmi2 <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shivani Rani <[email-masked]>
Subject: RE: C&C Delay - 6458980573
Importance: High

@Alghamdi Mohammed<mailto:[email-masked]>

Please do check if the store has physically received this order.

It’s been pending since December 30.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Max Dawadmi2 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6458980573

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458980573
Store ID: Max - 60244, Dawadmi

Order placed on Dec 30, 2019 and the status is still showing ready to ship. We have escalated multiple times to the store and Wh to confirm the status of this order however, no response on the same.

Kindly look into this and help us close this case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 9:17:52 AM
Subject: late shipping //// 6458980573

Hi Team,

Ticket number: 393618
Problem Statement: Late Shipping C&C
Order Date : Dec 30, 2019
Order ID: 6458980573
Store code: Max60244
Tracking id: 645898057322999991
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on 30 Dec and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

We have already escalated this case to warehouse on 8 Jan, 2020 but did not get any response.

Kindly check and update as customer is chasing us for his order so we request you to expedite the shipping date.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com