Subject: RE: Lost voucher
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 08:56:45 +0000

Hi Team,

Please check and confirm the date of voucher.

And as guided by Sachin, please escalate it to CP team.

Regards
Imran

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, January 13, 2020 12:43 PM
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Lost voucher

Hi Imran,

Assuming the date mentioned below is 2nd July 2019, I am not able to fetch any details on Babyshop Voucher promotion running in Centrepoint Mall of the Emirates store at that date.

Please connect with CP team for any such in store voucher promotion & they can only clarify / approve this.

Regards
Sachin
04-5175412

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:32 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost voucher

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please assist if we can help customer in lost voucher scenario.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 5:04 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Lost voucher

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 350835

Customer reported making a purchase at the store against which she received an AED 500 voucher however, the customer lost the voucher. We have already pushed back the customer on lost and stolen vouchers as per the TNC but she is persistent. We have already raised this with store concern team as per matrix but receiving no replies on the same.

Customer info:

Name : Ankita Chaturvedi
Phone no : 0501718891
Email : [email-masked]<mailto:[email-masked]>
Store name where the purchase was made : Babyshop, Mall of Emirates,UAE

Kindly look into this and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 3:55:08 PM
Subject: Lost voucher

Hi Team,

Customer purchased the items on 07-02-19 from Babyshop store and she got the voucher of AED 500. But she lost the voucher and she also visited the store for the same but store team said they can not help her. Now she contacting us and asking for the help to get the voucher code so she can redeemed it.

Customer information are:

Name : Ankita Chaturvedi
Phone no : 0501718891
Email : [email-masked]<mailto:[email-masked]>
Store name : Babyshop, Mall of Emirates,UAE

Please check and advice.

Regards,
Abhishek

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