Subject: RE: Wrong Order Received
From: Mohd Imran <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 08:30:24 +0000

Hi Deepak/Dipesh,

Please check and help us to get this case closed of wrong delivery.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 5:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Wrong Order Received

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 372997

Customer has reported receiving someone else's order along with her own order. Customer's order number is 9765155722 which is showing delivered. The wrong order that she has received is 9765153884, please find attached the image shared by the customer for the same. Case has been escalated to WH multiple times however, no response on the same.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 3:50:04 PM
Subject: Need Guidance

Hi Team,

With reference to case number: 372997

Order number: 9765153884

Customer had received wrong order which is belongs to another customer ([email-masked]<mailto:[email-masked]>).

Kindly let me know what should I do in this case.

Regards,
Piyush

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