Subject: RE: Store pUrchase Issue - 6458643289
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 07:20:04 +0000

Hi Apoorv,

We won’t be able to provide the same discount in store, however, you can provide a compensation voucher for online used worth SAR 10 valid for 1 month with no threshold.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 7:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Store pUrchase Issue - 6458643289

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458643289
Store code: Centrepoint - 21132

Customer placed this order on Dec 28, 2019 and received an email saying that she would receive a discount if she purchases from the store when collecting this click and collect order, all she needs to do is show her order number however, she was unable to take benefit of this discount as the store staff was asking her for a voucher which she did not have.

We escalated the same to the store team for further assistance and they called the customer. Customer was promised that she will get discount in the next purchase that she makes from store however, customer is still chasing for the discount that she missed out on the order that she already made with the store.

The details of the store purchase:

Amount: SAR 246
invoice no. 21132112475020191231

Kindly look into this and advise further. Thank you for your help!

Regards,
Apoorv

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 10:38:11 AM
Subject: Did not get store discount /// 6458643289
Hi Team,

Ticket number: 381402
Problem Statement: Did not get store discount
Order Date : Dec 28, 2019
Delivery date: 1 Jan, 2020
Order ID:  6458643289
Store code: Centrepoint21132
Tracking ID: 645864328923999991
Assistance Required: Need urgent assistance.

Issue Description:  Customer went to the store to collect his click and collect order, then he purchased some product from store in order to avail the special discount after collecting the C&C order. But staff team asking him to share the voucher but customer did not get the voucher on his email.

The details of the store purchase:

Amount: SAR 246
invoice no. 21132112475020191231

We have already escalated this case to store team and they informed us they have spoke to customer and they will give discount on his next store purchase on new arrivals and customer is satisfy.

But again customer is asking for the discount on his last purchase so we again escalated this case on 7 Jan, 2020 but did not get any response.

Kindly check and update on priority.

Thank you for your help!

Regards,
Shivani

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