Subject: Re: C&C RTS - 6458304199
From: Max Riyadhgallerymall <[email-masked]>
To: Alghamdi Mohammed <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Assad Chawa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hussam Fahim <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Obiedo <[email-masked]>, Otto Vangraan <[email-masked]>, Ajay Shah1 <[email-masked]>
Date: Mon, 13 Jan 2020 07:19:45 +0000

Hi,

FYR. Attached RTS Copy. For order no : 6458304199

Regards
P.B.Prakash
+966509256018
________________________________
From: Max Riyadhgallerymall
Sent: Sunday, January 12, 2020 4:56:10 PM
To: Alghamdi Mohammed <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Assad Chawa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hussam Fahim <[email-masked]>; Inayat Ali <[email-masked]>; Mohammed Obiedo <[email-masked]>; Otto Vangraan <[email-masked]>; Ajay Shah1 <[email-masked]>
Subject: RE: C&C RTS - 6458304199

Dears ,

As required from your side we have done RTS due to customer not picked .

Regards.

Turki

966568989060

From: Alghamdi Mohammed <[email-masked]>
Sent: Sunday, January 12, 2020 2:55 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Max Riyadhgallerymall <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Assad Chawa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hussam Fahim <[email-masked]>; Inayat Ali <[email-masked]>; Mohammed Obiedo <[email-masked]>; Otto Vangraan <[email-masked]>; Ajay Shah1 <[email-masked]>
Subject: RE: C&C RTS - 6458304199

Dear Store Manager

Kindly help is in checking .order status,

Thanks and Regards

Alghamdi

From: Jessie Caparas
Sent: Sunday, January 12, 2020 1:59 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C RTS - 6458304199
Importance: High

@Alghamdi Mohammed<mailto:[email-masked]> @Abhilash Kuttalam<mailto:[email-masked]>

Please ask the store team to mark this order as NOT PICKED and process RTS.

This is more than 14 days and customer needs to get the refund.

The customer doesn’t want to collect the order anymore.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 5:55 AM
To: Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>
Subject: C&C RTS - 6458304199

External email sender, please take precaution.

Dear Manager,

With reference to the order number: 6458304199

Customer no longer wish to receive this order. Kindly mark this as Not picked and proceed with RTS. Case is pending since over 20 days. Please help us close this on priority.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 6:04:31 PM
Subject: cancellation:6458304199

Hi Team,

With reference to :6458304199

ticket:379184

the customer asking for cancellation ,

we escalated to store several times with no response,

Regards,

Obiedo

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com