Subject: RE: Return Issue - 6452875862
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 13 Jan 2020 07:17:35 +0000

Hi Apoorv,

Only 1 quantity has been received.

Since it’s less than SAR 100, go ahead with the refund – same drill.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 7:17 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Return Issue - 6452875862

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6452875862
AWB: 34153795903233

Kindly advise how many items have we received under the above mentioned AWB, customer is reporting she returned 2 QTY of 153324306 - - Max Factor Lasting Performance Foundation.

Please check and let us know on priority if we have received them both. If so, kindly process the extra item under RMA: 23208303.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 10:11:28 AM
Subject: Refund processed for 1 item // 6452875862

Hi team,

Problem Statement: Confirmation about item collected
Order Date : Nov 21, 2019

Order ID: 6452875862
Return Tracking ID: 34153795903233
Items ID : 153324306 - - Max Factor Lasting Performance Foundation (quantity 2)

Issue Description: The return request was created on 04/12/19 and as per customer he returned 2 set of this item(Max Factor Lasting Performance Foundation (quantity 2) and as per courier they also returned (2 quantity of ) items to the warehouse but the refund is processed only for 1 (QTY) item.KINDLY PROCESS THE REFUND FOR 2 ITEMS.

Regards,
Shafeeque

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