Subject: RE: C&C Delay - 9765754071
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Centrepoint Mirdif City Centre <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 13 Jan 2020 07:15:20 +0000

@Centrepoint Mirdif City Centre<mailto:[email-masked]>

Please confirm if this order has been physically received in the store.

Been trying to call your store but there is no answer.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 13, 2020 7:34 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: C&C Delay - 9765754071

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9765754071
Store ID: Babyshop - 21201

Customer placed this order on Dec 30, 2019 and the status is still showing ready to ship. The same has been escalated to the WH as per the matrix multiple times however, receiving no response on the same.

Kindly look into this and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 7:30:45 AM
Subject: : Late Shipping C&C //// 9765754071

Hi Team,

Ticket number: 391062
Problem Statement: Late Shipping C&C
Order Date : Dec 30, 2019
Order ID: 9765754071
Store code: Babyshop21201
Tracking Id: 976575407110010001
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on 30 Dec and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

We have escalated this case on 7 Jan, 2020 but did not get any response.

Customer is chasing us for her order and now she is asking for the refund as well so we request you to expedite the shipping date.

Kindly check and update.

Thank you for your help!

Regards,
Shivani

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