Subject: RE: Order Delay - 9766169213
From: Splash Splashrdcecom <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>, Aji Chacko <[email-masked]>, Reggie Jardin <[email-masked]>, Mohammad Yusuf <[email-masked]>, Splash Pullout2 <[email-masked]>
Date: Mon, 13 Jan 2020 07:14:51 +0000

Dear Jessie,

Please find attach fecthr received  delivery note.  So Below order is already handover to fetchr courier team,

Thank you and best regards

GOBINDA KHATRI
Splash E-com
  Dubai, UAE
Landline No 04 821 5833

From: Jessie Caparas
Sent: Monday, January 13, 2020 11:04 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Splash Splashrdcecom <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: Order Delay - 9766169213
Importance: High

Looping @Splash Splashrdcecom<mailto:[email-masked]>

The order is not showing any carrier details.

Please advise if this was handed over to the delivery team.

Order date: January 3.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 9766169213

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9766169213

Order placed on Jan 3, 2020 and the status is still showing ready to ship. The case has been escalated to the WH multiple times to know the AWB under which it is sent or if it has left the Wh or not. However, we have received no response on the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 9:30:53 AM
Subject: late shipping /// 9766169213

Hi Team,

Ticket number: 393581
Problem Statement: Late Shipping
Order Date : ​Jan 3, 2020
Order ID: ​9766169213
Tracking Id: 976616921310030001
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on 3 Jan and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

Web have escalated this case on 8 Jan, 2020 to concern team but did not get any response..

Kindly check and update as customer is waiting for her order.

Thank you for your help!

Regards,
Shivani

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