Subject: RE: WWD - Part Missing - 6450929616
From: EcomRDC babyshop5 <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Jamshid Kurikkal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sujeewa Hurbert <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Shoukath <[email-masked]>, Mohammed Shoukath <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 13 Jan 2020 07:14:48 +0000

Dear Sir,

The subject order customer located in Buraidha. we will arrange spare parts send to feeder warehouse buraidha on tomorrow delivery.

Jamshid.
Please arrange delivery team to fix the spare parts.

Thanks & regards,

Akram Shaik

From: Sachin Maheshwari
Sent: Monday, January 13, 2020 10:02 AM
To: Jessie Caparas; Apoorv Joshi; Sujeewa Hurbert; EcomRDC babyshop5
Cc: Escalations Dxbteam; Seeta Seeta; Mohammad Shafeeque; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Inayat Ali
Subject: RE: WWD - Part Missing - 6450929616

@EcomRDC babyshop5<mailto:[email-masked]>,

Hi Akarm, Do you have spare wheel cover for this stroller (as in image), if yes, pls arrange to send the cover to Customer.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 11:00 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD - Part Missing - 6450929616
Importance: High

Looping @Sachin Maheshwari<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 8:03 AM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: WWD - Part Missing - 6450929616

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6450929616
Item: 161671153 - - Juniors Bailey Deluxe Baby Stroller

Customer placed this order on Nov 11, 2019 and it was delivered on Nov 16, 2019. Customer reported receiving this item however, with a part missing. Image for the same has been attached. Case has been escalated to the WWD WH  multiple times regarding this however, received no response on the same.

Kindly arrange the missing part/repair for this item with the customer. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 3:41:33 PM
Subject: Fwd: Missing part of the product /// 6450929616

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 11:04:57 AM
Subject: Missing part of the product

Hi Team,

Problem Statement:  missing of the  product delivered ( the cap / cover lid of the another wheel which can be seen in the image)

Order Date : Nov 11, 2019

Order ID: 6450929616
Tracking ID: 00000080015024037
Assistance Required: missing part of the  product should be sent to the customer.

Issue Description: customer saying that he did not  get  the cap / cover lid of the another wheel of the baby stroller which can be seen in the image)

please look for this issue

Regard
Shafeeque

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