Subject: RE: Missing order (POD required)
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 13 Jan 2020 06:35:23 +0000

Hi Shakeeb,

Please create an RMA as lost in transit (use the blanket approval) and get this refunded through JIRA.

The WH team has not responded for so long – let’s just get this resolved asap.

You may also compensate the customer with SAR 25 valid for 3 months for the inconvenience caused.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, January 12, 2020 10:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing order (POD required)

External email sender, please take precaution.
Hi Jessie.

Any update ?

Regards
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 December, 2019 13:00:33
Subject: RE: Missing order (POD required)

HI @Ramesh Gottimukkala<mailto:[email-masked]>

No one has replied after several emails sent.

We need the POD for this order.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 4:42 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing order (POD required)

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing order (POD required)

Order Date : Dec 11, 2019
Order ID: 6456427763
Tracking ID: FP12111000186
Issue Description: Customer is saying that the courier partner called and told him that he will be delivering the order within one hour but the partner didn't show up and the shipment marked as delivered.
Assistance Required: Kindly provide us Proof ensuring that the order mentioned above has been delivered.

Regards,
Shakeeb
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