Subject: Ticket Assigned - Re: We’ve received your online return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jan 2020 05:04:41 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your online return request. Hi,
   On 01.01.2020, your courier partner aramax came and collect the package but still I didn’t receive any refund.

Regards,
Maktoom.
On 31 Dec 2019, 10:03 PM +0400, Max Fashion <[email-masked]>, wrote:
> Here’s what you need to do next.
> Download our apps now
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> Women Men Girls Boys Shoes Inspiration
> Thank you for submitting your return request
> Hi Maktoom Nabil, you’re almost there! You can finish returning this product in a few easy steps:
> 1. Confirm your pick-up
> Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.
> 2. Box up your return
> Wrap and seal your product in its original packaging, and ensure that all tags are intact.
> 3. Hand over your return
> Hand over the package to our courier partner and they will give you an acknowledgement receipt.
> 4. Receive your refund
> Your product will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
> Here's how your refund works:
>
> • If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
> • Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
> • Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
>
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