Subject: late refund /// 6456566967
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 21:33:27 -0700 (MST)

Hi Team, 

Ticket number: 392431 
Problem Statement: Refund not process 
Order Date : Dec 12, 2019 
Order ID: 6456566967 
Tracking id: 45056637975, 45408457032 and FP12130100059 
Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on 12 Dec and the order is returned back to warehouse on 4 Jan, 2020. As per the hybris the order status is shipped. 

We have already escalated this case on 11 Jan, 2020 to concern team but did not get any response. 

Kindly check and update as customer is waiting for the refund so that he can place a new order again. 
​ 
​Thank you for your help! 

Regards, 
Shivani