Subject: Order Delay - 9766169213
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 20:55:52 -0700 (MST)

Hi Team, 

With reference to the order number: 9766169213 

Order placed on Jan 3, 2020 and the status is still showing ready to ship. The case has been escalated to the WH multiple times to know the AWB under which it is sent or if it has left the Wh or not. However, we have received no response on the same. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 9:30:53 AM 
Subject: late shipping /// 9766169213 

Hi Team, 

Ticket number: 393581 
Problem Statement: Late Shipping 
Order Date : ​Jan 3, 2020 
Order ID: ​9766169213 
Tracking Id: 976616921310030001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 3 Jan and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Web have escalated this case on 8 Jan, 2020 to concern team but did not get any response.. 

Kindly check and update as customer is waiting for her order. 

Thank you for your help! 

Regards, 
Shivani