Subject: Return Delay - 9764558942
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>, con loc <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 20:50:20 -0700 (MST)

Hi Team, 

With reference to the order number: 9764558942 
AWB: 45491041551 

Please confirm if we have received the following items under the above mentioned AWB: 
160815227 - - Lee Cooper Textured Long Sleeves Sweater 
160600374 - - Cross Country Motorcycle Toy 

If so, please process them under RMA: 42707135. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 9:38:05 AM 
Subject: late refund //// 9764558942 

Hi Team, 

Ticket number: 393917 
Problem Statement: Refund Not Processed 
Order Date : Dec 17, 2019 
Delivery Date: Dec 18, 2019 
Order ID: 9764558942 
RMA: 42707135 
Return Tracking ID: 45491041551 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the item to the courier team. 

As per the tracking details the item has been returned to warehouse on 4 Jan, 2020 but still refund is not processed. 

The returned items are: 
160815227 - - Lee Cooper Textured Long Sleeves Sweater 
160600374 - - Cross Country Motorcycle Toy 

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani