Subject: Return Issue - 6456392742
From: Apoorv Joshi <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 12 Jan 2020 20:38:55 -0700 (MST)

Hi team, 

With reference to the order number: 6456392742 
AWB: 34168906027982 

Kindly confirm if we have received the following items under the above mentioned AWB: 
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 
161844294 - - Solid Biker Jacket with Long Sleeves 

AWB is showing we have received them at the WH already. If so, kindly process them under RMA: 23096471 on priority. Case is pending since over 10 days. 

We have already escalated this multiple times however, receiving no response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 7:23:10 AM 
Subject: Late Refund /// 6456392742 

Hi Team, 

Ticket number: 389044 
Problem Statement: Refund Not Processed 
Order Date : Dec 10, 2019 
Delivery Date: Dec 16, 2019 
Order ID: 6456392742 
RMA: 23096471 
Return Tracking ID: 34168906027982 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the items to the courier team. 

As per the tracking details the item has been returned to warehouse on 23 Dec, 2019 but still refund is not processed. 

The returned item are: 
​ 
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 
161844294 - - Solid Biker Jacket with Long Sleeves 

We have escalated this case on 6 Jan, 2020 to conloc team but did not get any response. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani