Subject: WWD - Damaged - 6446737543
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked], IranBudhathoki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 20:31:19 -0700 (MST)

Hi Team, 

With reference to the order number: 6446737543 
Item: 160671200 - - Giggles Toby Bassinet with Rocking Function 

This order was placed on Sep 28, 2019 and was delivered on Nov 8, 2019. Customer has reported receiving damaged item -WWD to us on Nov 9, 2019. Images for the same are attached. 

Customer is requesting for a replacement/exchange of this item. 

This case has been escalated to the WH multiple times regarding the same and we have received no response on the same. Case is pending since over a month, kindly help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, January 12, 2020 7:09:18 PM 
Subject: damaged 

with reference to ticket id: 237600 

Dear Team – Order item received with damage condition and Customer requesting to exchange the product asap. 
Kindly look this below statement and give priority to this case. 
With reference to order ID: 6446737543 
Item ID: 160671200 - - Giggles Toby Bassinet with Rocking Function 
Customer claiming that he has received a damage product and want exchange or return the product. 

Regards 
Asjad