Subject: Return Issue - 6452875862
From: Apoorv Joshi <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 12 Jan 2020 20:16:43 -0700 (MST)

Hi Team, 

With reference to the order number: 6452875862 
AWB: 34153795903233 

Kindly advise how many items have we received under the above mentioned AWB, customer is reporting she returned 2 QTY of 153324306 - - Max Factor Lasting Performance Foundation. 

Please check and let us know on priority if we have received them both. If so, kindly process the extra item under RMA: 23208303. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 11, 2020 10:11:28 AM 
Subject: Refund processed for 1 item // 6452875862 

Hi team, 

Problem Statement: Confirmation about item collected 
Order Date : Nov 21, 2019 

Order ID: 6452875862 
Return Tracking ID: 34153795903233 
Items ID : 153324306 - - Max Factor Lasting Performance Foundation (quantity 2) 

Issue Description: The return request was created on 04/12/19 and as per customer he returned 2 set of this item(Max Factor Lasting Performance Foundation (quantity 2) and as per courier they also returned (2 quantity of ) items to the warehouse but the refund is processed only for 1 (QTY) item.KINDLY PROCESS THE REFUND FOR 2 ITEMS. 

Regards, 
Shafeeque