Subject: Re: Item under return process-Shipa //// 6454223845 //// S000281712235
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 20:06:49 -0700 (MST)

Hi Team, 

Shipa team still saying order is set to be returned. From 27 Dec, 2019 they are giving the same response. 

Kindly check and update as customer is waiting for the refund 

Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Saturday, 11 January, 2020 23:26:18 
Subject: Re: Item under return process-Shipa 

Hi Team, 

Kindly update on the below case. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Saturday, December 28, 2019 4:21:33 PM 
Subject: Item under return process-Shipa 

Hi Team 

Ticket: 349503 
Order Date : Nov 27, 2019 
Order ID: 6454223845 
Tracking ID: S000281712235 

Issue Description: Customer placed an order on 27 Nov, 2019 and on 17 Dec, 2019 he contacted us for his late order delivery and then we have forwarded the issue to Shipa team and ask them to deliver the order on priority. However, after escalating them more than 5 times they are now saying the order is under returned process because the order has been pending with them for more than the agreed time. 

Also, as per the tracking details only 1 delivery attempt was dome on 3 Dec, 2019. 

The name of the item is #161856422 - - Avent Natural 2-Piece Feeding Bottle - 260 ml and cost of the order is SAR 60. 

Please check and advice. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 28, 2019 1:01:04 PM 
Subject: Item under return process-Shipa 

Hi Team 

Order Date : Nov 27, 2019 
Order ID: 6454223845 
Tracking ID: S000281712235 

Issue Description: Customer placed an order on 27 Nov, 2019 and on 17 Dec, 2019 he contacted us for his late order delivery and then we have forwarded the issue to Shipa team and ask them to deliver the order on priority. However, after escalating them more than 5 times they are now saying the order is under returned process because the order has been pending with them for more than the agreed time. 

Also, as per the tracking details only 1 delivery attempt was dome on 3 Dec, 2019. 

The name of the item is #161856422 - - Avent Natural 2-Piece Feeding Bottle - 260 ml and cost of the order is SAR 60. 

Please check and advice. 

Regards, 
Shivani