Subject: Re: Product information / 6458219807 - 158352368
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 19:57:09 -0700 (MST)

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "aldrin patron" <[email-masked]>, "kotian ravindra" <[email-masked]>, "anees mansoor" <[email-masked]>, "adisha dua" <[email-masked]>, "anupama maharjan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 10 January, 2020 23:48:28 
Subject: Fwd: Product information / 6458219807 - 158352368 

Hi team, 

We are waiting for update on the following concern since 3th of Jan, Kindly assist. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 3 January, 2020 15:03:27 
Subject: Product information 

Hi Team, 

Ticket number: 378399 
Problem Statement: Product information 
Order Date : Dec 25, 2019 
Delivery Date: Dec 30, 2019 
Order ID: 6458219807 
Store code: Babyshop21035 
Tracking ID: 645821980722999991 
Assistance Required: Need information regarding the product 

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch. 

But customer did no able to find the specification in the baby cart. 

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44 

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response. 

Kindly check and update how to use the baby cart to get the music and light upon touch. 

Thank you for your help. 

Regards, 
Shivani